We’re excited to get your skincare to you! Please review the information below before placing your order.
Processing Times
Orders are typically processed within 7–14 business days. Business days do not include weekends or holidays.
Once your order has shipped, you’ll receive a shipping confirmation with tracking information.
Multiple Shipments
Some orders may be fulfilled from more than one location. If your order contains multiple products, your items may arrive in separate packages and at different times. You will not be charged additional shipping fees because an order is divided into multiple shipments.
Shipping Addresses
Please carefully review your shipping address before completing your purchase. Her Backbar is not responsible for packages delivered to an incorrect address provided by the customer at checkout.
If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once processing has begun.
Lost, Stolen or Missing Packages
Once a package has been transferred to the shipping carrier and marked as delivered, Her Backbar is not responsible for packages that are lost, stolen, misplaced, or delivered to an incorrect location by the carrier.
If your tracking shows your package as delivered but you have not received it, please contact the shipping carrier directly to begin a claim or investigation.
Carrier Delays
Delivery dates provided by shipping carriers are estimates and are not guaranteed. Her Backbar is not responsible for delays caused by the carrier, weather, holidays, service interruptions, or other circumstances outside our control.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery with your order number and clear photos of the product and shipping packaging. We’ll review the issue and work with you toward an appropriate resolution.