All Sales Are Final
Due to the personal-use and hygienic nature of skincare and cosmetic products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect product selection, preference, or products that have been opened or used.
Please carefully review product descriptions, ingredients, and usage instructions before purchasing.
Skin Sensitivities & Reactions
Every person’s skin is different, and we cannot guarantee that a product will be suitable for every individual.
Her Backbar is not responsible for individual sensitivities, allergies, irritation, or adverse reactions. We strongly recommend reviewing the full ingredient list before purchasing and patch testing new skincare products before applying them more broadly.
Experiencing a reaction or deciding that a product is not suitable for your skin does not automatically qualify the product for a refund or exchange.
Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping packaging, if applicable
We’ll review your request and determine the appropriate resolution.
Order Changes & Cancellations
Orders begin processing shortly after they are placed. We cannot guarantee that an order can be modified or canceled once submitted.
Please review your products, quantities, and shipping information carefully before completing checkout.
Final-Sale Items
Sale, promotional, discounted, and clearance items are final sale unless they arrive damaged, defective, or incorrect.